From "No Way to Give Feedback" to Dark Mode, Tokens, and a Component Library
Product design
What started as a simple feedback touchpoint (because users had no direct way to tell us anything) uncovered two big asks — Dark Mode and a cleaner, more discoverable web experience. Fixing both led to something bigger: design tokenization across app & web, now being pushed further into WCAG-compliant color systems and a full component library. Full case study in progress. Check back soon for the how, the why, and the trade-offs behind it.
